Steve Lanciano is a Senior Business Development Manager at RestoreCore. Responsible for maintaining existing accounts as well as developing new clients and handling customer relations. Determining client specific pricing for services, delivering quotes, and estimating to ensure accurate invoicing. IICRC certified for fire remediation, mold remediation and water mitigation.
Steve has spent the last sixteen plus years in the disaster restoration industry. Throughout that time, he has gained extensive knowledge as to how to respond to, mitigate, estimate, and restore even the most devastating event. He has worked hand in hand with most major insurance carriers to bring claims to an amicable resolution while delivering the client the best results. In his current role, he is responsible for maintaining and developing business relationships. Tasked with managing accounts for clients who handle the management of commercial facilities. Working with them through the preparation and planning for emergency events as well as response, mitigation, and restoration of property damage.
Steve is a proud member of IFMA and currently serves on the Communications Committee. He is also guilty of talking too much about his twin daughters!
How do you interact with Facility Managers?
My role at RestoreCore allows me to be engaged with facilities managers before, during, and after property damage occurs. I spend time with facilities managers long before a disaster happens and learn about the inner workings of their buildings while helping create plans for possible future events. Should they experience an issue I help them navigate it. From initial response through an ultimate resolution.
Tell us about a favorite project related to working with a Facility Manager.
I perform site surveys at buildings when we install our disaster planning program, SecureCore. This allows me a “back of the house” tour side by side with the facilities team. This might be the best part of my job. It’s not just the education that I get but also the pride that facilities people have in the way they maintain their buildings. Once, while presenting the information gathered at a particular building, a riser burst. Right in the middle of the meeting. We got a firsthand look at our disaster implementation in practice and how we can play a very real role in reducing the damage.
What is your greatest success story related to working with Facility Managers?
We had a large water damage project come in overnight on a Friday. I was one of the initial respondents along with a team of our technicians. There was a sprinkler burst on the 10th floor that affected the entire building from there down. We were completely without power. We worked around the clock throughout the weekend to stabilize and dry the building. We hauled drying equipment up stairwells without having the luxury of elevators. We also brought in temporary power via tractor trailer and worked with a team of electricians to get electricity up to the floors to power our equipment.
Tell us about a challenge or obstacle that you faced working with a facilities manager and how you overcame it.
More often than not, we are working with our clients on a bad day, if not their worst day. The types of disaster scenarios that we’re responding to can be devastating. So, given the nature of our services, there is theoretically an “obstacle” on every job. But I have been lucky enough to be part of internal committees here at RestoreCore who are tasked with writing protocols that are designed to navigate these difficult times for facilities managers. These have included customer service and empathy trainings. It’s extremely rewarding to get a good review from a client who just experienced some tragic event.
What is something that most people do not know about you?
I love to cook!
What learning experience would you pass onto future FM’s?
Build your network! IFMA is an incredible resource for this. Creating relationships in your industry is the best way to learn and grow in your career.
Steve Lanciano is a Senior Business Development Manager at RestoreCore. Responsible for maintaining existing accounts as well as developing new clients and handling customer relations. Determining client specific pricing for services, delivering quotes, and estimating to ensure accurate invoicing. IICRC certified for fire remediation, mold remediation and water mitigation.
Steve has spent the last sixteen plus years in the disaster restoration industry. Throughout that time, he has gained extensive knowledge as to how to respond to, mitigate, estimate, and restore even the most devastating event. He has worked hand in hand with most major insurance carriers to bring claims to an amicable resolution while delivering the client the best results. In his current role, he is responsible for maintaining and developing business relationships. Tasked with managing accounts for clients who handle the management of commercial facilities. Working with them through the preparation and planning for emergency events as well as response, mitigation, and restoration of property damage.
Steve is a proud member of IFMA and currently serves on the Communications Committee. He is also guilty of talking too much about his twin daughters!
How do you interact with Facility Managers?
My role at RestoreCore allows me to be engaged with facilities managers before, during, and after property damage occurs. I spend time with facilities managers long before a disaster happens and learn about the inner workings of their buildings while helping create plans for possible future events. Should they experience an issue I help them navigate it. From initial response through an ultimate resolution.
Tell us about a favorite project related to working with a Facility Manager.
I perform site surveys at buildings when we install our disaster planning program, SecureCore. This allows me a “back of the house” tour side by side with the facilities team. This might be the best part of my job. It’s not just the education that I get but also the pride that facilities people have in the way they maintain their buildings. Once, while presenting the information gathered at a particular building, a riser burst. Right in the middle of the meeting. We got a firsthand look at our disaster implementation in practice and how we can play a very real role in reducing the damage.
What is your greatest success story related to working with Facility Managers?
We had a large water damage project come in overnight on a Friday. I was one of the initial respondents along with a team of our technicians. There was a sprinkler burst on the 10th floor that affected the entire building from there down. We were completely without power. We worked around the clock throughout the weekend to stabilize and dry the building. We hauled drying equipment up stairwells without having the luxury of elevators. We also brought in temporary power via tractor trailer and worked with a team of electricians to get electricity up to the floors to power our equipment.
Tell us about a challenge or obstacle that you faced working with a facilities manager and how you overcame it.
More often than not, we are working with our clients on a bad day, if not their worst day. The types of disaster scenarios that we’re responding to can be devastating. So, given the nature of our services, there is theoretically an “obstacle” on every job. But I have been lucky enough to be part of internal committees here at RestoreCore who are tasked with writing protocols that are designed to navigate these difficult times for facilities managers. These have included customer service and empathy trainings. It’s extremely rewarding to get a good review from a client who just experienced some tragic event.
What is something that most people do not know about you?
I love to cook!
What learning experience would you pass onto future FM’s?
Build your network! IFMA is an incredible resource for this. Creating relationships in your industry is the best way to learn and grow in your career.
Past Event Highlights, Upcoming Events, Learning Opportunities, FM Spotlight Highlights, and much, much more! Click on image to view newsletter!
Past Event Highlights, Upcoming Events, Learning Opportunities, FM Spotlight Highlights, and much, much more! Click on image to view newsletter!
In 2024, IFMA Philadelphia is introducing the Project of the Year Awards – Facility/Building projects that showcase excellence and innovation in any of the 11
